FAQ

What is the difference between building a website on the Wix platform and hiring the WiCom X HK team?

WiCom X HK is a digital marketing and website design team that has rich experience in Wix website production. At the same time, you can also get comprehensive support services, which is safe and secure.

Website permission issues

Once the website is built, we will fully transfer the website authority to your Wix account, but you can also choose to subscribe WiCom X Wix Membership, and let us continue to take care the site for you.

Why should I choose a third-party domain provider? How to pay the related fees?

All Wix website plans provide free one-year domain names, but some domain names such as ".hk, .com.hk, .edu.hk, .gov.hk, etc." need to be purchased from other providers. Related charges will be listed on the invoice and will be charged additionally to you.

Will there be tutorials on how to use and operate the website after it is completed?

No matter which website production plan is purchased, WiCom X HK will give free two hours of Wix website editing and management tutorial, which is convenient for self-management of the website in the future.

Is there an additional charge for creating dynamic web pages with multiple pages?

The number of web pages included in each website production plan is different, and a series of dynamic web pages (with the same interface design and configuration) is only counted as one web page.

How to subscribe to monthly website maintenance service? What's the fare?

Subscribe to become WiCom X Member, you can enjoy monthly website maintenance and other services. The fee depends on different levels of membership plans. Please pay on this website and fill out the contact form after completion so that we can follow up.

How do I pay to subscribe/unsubscribe to the WiCom X Wix Membership?

Please browse the membership page to learn about the services, and click "Subscribe Now" to pay via PayPal. If you have logged into your PayPal account to make payment, the relevant fees will be automatically deducted every month. Please contact us to cancel the next month's subscription.

Does the website design plan price displayed on the WiCom X HK website include Wix.com hosting fees?

The prices shown on this website do not include Wix hosting or Wix Ascend business tools. Our company will purchase and configure them for you, and charge relevant fees according to the official selling price.

How is the payment process?

After discussing the design direction and submitting basic business and website information, we will send you an invoice. Please pay 80% of the production cost first, and collect the mantissa after 80% of the website is completed.

What payment methods are supported?

We accept online and offline payment methods

Online payment: PayPal

Offline payment: FPS, bank transfer, bank teller machine transfer

How long does it usually take to complete a website?

The production time depends on the complexity of the website and the required information. The general production time ranges from two weeks to two months.

Can I apply for a refund after payment?

All website design or services are non-refundable once production begins.